Drivers

Drivers are your marketplace’s own delivery fleet — the people who carry orders from any merchant to any customer across your zones. New drivers go through an approval workflow before they can work, the dashboard gives you tools to keep a large fleet organized, and drivers do everything else from the partner app in driver mode.

Onboarding and approval

A driver registers through the partner app.
The application lands in Dashboard → Settings → Approval → Driver Approval (/configuration/approval/driver-approval/list).
Your team reviews it and approves or rejects.
Approved drivers can go online and start receiving orders.

Nothing reaches a customer’s door without operator sign-off — the approval queue is your quality gate, the same way outlet approval gates merchants.

Organizing the fleet

Two dashboard tools keep a marketplace-scale fleet manageable:

Driver groups — Dashboard → Settings → Manage User → Driver Group (/configuration/manage-user/driver-group/list). Group drivers by zone, shift, vehicle type — whatever segmentation your operation runs on.
Driver custom fields — Dashboard → Settings → Manage User → Driver Custom Fields (/configuration/manage-user/driver-custom-fields/list). Define the extra profile information every driver must carry: licence number, vehicle registration, insurance details — whatever your market or regulator requires.

Outlet-level drivers

As a premium option, a driver can be attached to a specific outlet instead of the shared marketplace fleet — for merchants who bring their own delivery crew. Outlet staff assign orders to their own drivers with the Assign Driver / Reassign Driver actions on the order card, while your shared fleet covers everyone else.

The driver experience in the partner app

Drivers work entirely from the partner app in driver mode:

Shifts — Go Online to start receiving orders, Go Offline to stop. Only online drivers are visible to dispatch.
Order list — work is split into two accordions: ASSIGNED (handed to the driver, not yet picked up) and LIVE (deliveries in progress).
Navigation — per-order map buttons navigate to the outlet for pickup, then to the customer for drop-off.
Calls — call buttons reach the outlet or the customer directly from the order.
Progress — the driver marks each step through pickup and delivery; every update feeds the dispatcher panel and the customer’s live tracking.

Earnings and settlement

Drivers see their own earnings report screens and settlement report screens in the app — what they’ve earned, and the balance to settle, including cash collected on cash-on-delivery orders. Self-service numbers keep payout conversations short.

How drivers get orders

Three assignment paths, usable together:

Auto-dispatch — the system offers or assigns orders automatically based on distance and load. See Auto-dispatch.
Dispatcher assignment — your operations team assigns and reassigns from the live map at Dashboard → Dispatcher (/dispatcher-panel). See Dispatcher panel.
Outlet assignment — for outlet-level drivers, merchant staff use Assign Driver / Reassign Driver on the order card.

If you also use third-party delivery networks, those orders go to the network’s couriers rather than your fleet.

Driver onboarding checklist

Application approved in Driver Approval
Required custom fields completed (licence, vehicle, whatever your market mandates)
Assigned to the right driver group
Signed in to the partner app, location permission granted, Go Online tested
Visible on the dispatcher panel map while online
One supervised delivery completed, marking every step
Driver shown their own earnings and settlement report screens

Troubleshooting

Symptom	Try this
Driver not offered any orders	Confirm they’re approved and have tapped Go Online
New driver can’t sign in	Check the pending queue at Driver Approval
Driver missing from the dispatcher map	Their device needs location permission granted and the app running
Driver disputes a payout figure	Walk through their in-app earnings and settlement reports together — same numbers you see

Auto-dispatch — automatic assignment
Dispatcher panel — live map and manual dispatch
Delivery networks — third-party couriers
Users & roles — how driver accounts fit your team model