Logging In

Every tool in your marketplace is behind a personal login — except the in-store tablet, which pairs with the partner app instead. This page covers where each person signs in, how forgotten passwords are handled, and how accounts get created in the first place.

Where to find it

Dashboard sign-in: your admin dashboard at /sign-in. Accounts are created by an admin at Dashboard → Settings → Manage User → Users (/configuration/manage-user/users/list).

Signing in to the admin panel

1. Open the dashboard in a desktop browser and go to its sign-in page — append /sign-in to your dashboard address.
2. Enter your email and password.
3. You land on Home (/home), the KPI dashboard.

What you see after signing in depends on your role — the sidebar adapts so each person only sees the menus their role allows:

Role	Sees
Admin / co-admin	The full dashboard
Zone manager	Home, their zone, and its outlets
Outlet owner / manager	Home and their outlets
Franchise owner	Home, their franchise, and its outlets
Dispatcher manager	The orders report and the dispatcher panel

The full menu-by-menu breakdown is in the dashboard navigation map.

One dashboard, many audiences

Your dashboard address is unique to your marketplace — there’s no generic sign-in page. Share it (with appropriate roles) with zone leads, merchants who want a desktop view, and your dispatch desk, and have everyone bookmark it.

Forgot your password?

Use the forgot-password option on the sign-in page: enter your account email and follow the instructions you receive to set a new password. If the account email itself is no longer accessible, an admin can update the account from Dashboard → Settings → Manage User → Users (/configuration/manage-user/users/list).

Signing in to the partner app

Merchant staff and drivers sign in to the partner app with the same kind of credentials: email + password, created by an admin (or by the merchant’s outlet owner, where you’ve delegated that). The partner app’s sign-in screen has a Forgot Password? link for anyone locked out mid-shift.

After signing in, the partner app shows each person their role’s view — merchants see live orders and catalog tools, drivers see their deliveries. See Apps overview.

The in-store tablet — no login

The in-store tablet doesn’t have its own login. It pairs with the partner app at the merchant’s location — staff set it up once, and it works without anyone signing in on the tablet itself. Setup is covered in In-store tablet.

Getting someone their first login

Logins are created by an admin, not by self-signup:

1. An admin opens Dashboard → Settings → Manage User → Users (/configuration/manage-user/users/list) and adds the person (/configuration/manage-user/users/add/new) with their email, an initial password, name, phone, role, permissions, and status.
2. Share the email, initial password, and the right link — the dashboard address for operator staff and zone leads, or the partner app for merchant staff and drivers.
3. They sign in and can reset their password themselves later via the forgot-password flow.

For merchant onboarding at scale, create one outlet owner account per merchant and let them manage their own staff permissions — see Users & roles.

Troubleshooting

Problem	Try this
”Wrong password”	Use the forgot-password option on the sign-in page
Don’t know your dashboard address	It was provided during onboarding — check with your account owner or SuperApp support
Account email no longer accessible	An admin can update the account under Manage User → Users
Signed in but a menu is missing	That’s role-based — an admin can adjust the role or permissions; see Users & roles
New merchant or driver can’t sign in	Check the account exists, its status is active, and any pending outlet or driver approval has been granted

Related: Users & roles · Apps overview · Launch checklist · Dashboard navigation map