In-Store Tablet
The in-store tablet gives merchant locations a customer-facing touchpoint at the counter. A walk-in customer enters their phone number, sees their reward points and vouchers from your marketplace, and requests redemptions — which outlet staff approve with one tap in the partner app. It connects in-person visits to the same customer account used in the customer app, and doubles as a marketing opt-in point for your platform.
What the tablet does
Section titled “What the tablet does”| For the customer | For the merchant and operator |
|---|---|
| Look up their account by phone number | Approve or reject redemptions in the partner app |
| See reward points balance and available rewards | See paired tablets, online status, last heartbeat |
| Redeem rewards, membership rewards, and vouchers | Grow the marketing list via on-tablet consent opt-in |
| Accept or dismiss pending voucher offers | Bring walk-in customers into the marketplace account base |
New customers can register on the tablet itself — a first-time walk-in leaves with a marketplace account.
Setting up a tablet
Section titled “Setting up a tablet”1. First run — Tablet Setup
Section titled “1. First run — Tablet Setup”On first launch the tablet shows the Tablet Setup screen, asking for:
- Tenant ID — the marketplace’s identifier on the platform, provided to you during onboarding. As the operator, supply this to merchants as part of their setup pack.
- Tablet Name — a label staff will recognize, e.g. “Front Counter”.
After Continue, the tablet displays a 6-digit PIN with an expiry countdown and on-screen instructions. If it runs out before pairing completes, Refresh PIN issues a new one.
2. Pair from the partner app
Section titled “2. Pair from the partner app”On the merchant’s partner-app device:
- Open Partner app → Settings → General → Tablet tab.
- Type the code into the Enter 6-digit Tablet PIN field.
- Tap Pair Tablet.
The tablet switches to its customer-facing screen and stays paired — no daily re-pairing.
Managing paired tablets
Section titled “Managing paired tablets”The Tablet tab lists Paired Tablets with each tablet’s online status, last heartbeat, and a delete button to unpair it. Merchants should unpair before retiring or repurposing hardware.
Daily use — the customer flow
Section titled “Daily use — the customer flow”- The customer enters their phone number on the tablet’s numpad; new customers complete a quick registration.
- The tablet shows their profile:
- Reward points balance
- Available Rewards — each with a Redeem button (or “Not Enough Points”)
- Membership Rewards — perks from an active membership
- Pending Voucher Offers — campaign offers to Accept or Dismiss on the spot
- Available Vouchers — with Redeem
- Tapping Redeem sends the request to the partner app for staff approval.
- End Session closes the profile before the next customer steps up.
Redemption approval
Section titled “Redemption approval”The tablet never grants a reward on its own — every redemption is approved by outlet staff. Requests move through Pending → Processing → Approved or Rejected, with status visible to the customer in real time; after a rejection the customer can re-request. Brief counter staff that approval requests appear on the partner-app device handling orders.
Marketing opt-in
Section titled “Marketing opt-in”Customers who haven’t consented to marketing see a “Receive Offers & Rewards?” banner with an Opt In button. Opt-ins collected at the counter feed the same per-channel consent your marketing campaigns and voucher campaigns respect — turning foot traffic into reachable customers.
Rolling tablets out across merchants
Section titled “Rolling tablets out across merchants”- Include the Tenant ID, pairing steps, and a one-page counter script in your merchant onboarding pack.
- Start with merchants who already push your loyalty program — the tablet amplifies engaged outlets more than indifferent ones.
- The Paired Tablets list (online status + last heartbeat) is your remote health check when a merchant says “the tablet isn’t working”.
Troubleshooting
Section titled “Troubleshooting”| Symptom | Try this |
|---|---|
| PIN expired before pairing finished | Tap Refresh PIN on the tablet and enter the new code promptly |
| PIN field locked in the partner app | Too many failed attempts — wait briefly, refresh the PIN, retry |
| Tablet shows offline in the Paired Tablets list | Check the tablet’s Wi-Fi and that the app is foregrounded; last heartbeat shows when it was last seen |
| Redemption stuck on Pending | Outlet staff must approve it in the partner app — check the device handling orders |
| Customer not found by phone number | They may have used a different number; they can register fresh on the tablet |
| Tablet tab missing in the partner app | The in-store feature isn’t enabled for that outlet — contact your SuperApp account manager |
Related: Rewards · Voucher Campaigns · Memberships · Receipt Printing