Launch Checklist

This checklist walks you through standing up a new marketplace in the order that works best. Each step builds on the previous one — zones before outlets, catalogs before test orders. Your SuperApp onboarding team handles the app deployment side (app store submission, domain, branding); this page covers the operational setup you do in the admin dashboard.

Work top to bottom

You can revisit any step later, but following the order below avoids dead ends — for example, an outlet can’t be placed on the map before its zone exists.

1. Log in to the admin dashboard

• Find your dashboard link from onboarding — your admin dashboard.
• Sign in at the dashboard’s /sign-in page with the email and password from onboarding. Step-by-step help: Logging in.
• Bookmark it, and keep the dashboard navigation map open in another tab — it lists every menu used in the steps below.

2. Define your zones

Zones are the geographic areas your marketplace serves — a city, a district, or a region. Everything else hangs off them.

• Create a zone for each area you plan to serve at launch under Dashboard → Network → Zones (/zone/list).
• Draw the zone’s coverage on the map.
• Configure zone-level settings: operating defaults, delivery coverage, and any zone-specific rules.

Details: Zones

3. Set up business types

Business types are your verticals — restaurants, retail stores, supermarkets. They control how merchants are grouped and presented in the customer app.

• Enable the business types you’re launching with under Dashboard → Network → Business Types (/business-type/list) — you can add more later.
• Configure per-business-type settings, tags, and any custom fields you want merchants to fill in.

Details: Business types

4. Onboard merchants and outlets

Each merchant location is an outlet that lives inside a zone and belongs to a business type.

• Create outlet profiles under Dashboard → Network → Outlets (/outlet/list-fb): name, address, contact details, photos, operating hours.
• Invite each merchant’s team — outlet owners and managers get partner app access. See Users & roles and Logging in.
• Review and approve outlets through the approval workflow before they go live: Dashboard → Operations → Approvals → Outlets (/configuration/approval/outlet-approval/list).
• Configure each outlet’s service area (where it delivers) and payment settings.

Details: Outlets

5. Build catalogs

Every outlet needs a catalog before it can take orders — a menu for restaurants, a product catalog for retail and supermarkets.

• Create categories and category groups to organize the catalog.
• Add items with photos, descriptions, and pricing.
• Set up variants, options, and add-ons where items need them.
• Add translations if you operate in multiple languages.

Merchants can manage their own catalogs from the partner app, or your team can build them centrally from the admin dashboard.

Details: Catalog builder

6. Configure payments

Decide how customers pay and how money flows.

• Connect your online payment gateway under Dashboard → Finance → Payments → Payment Provider (/configuration/payments/payment/payment-gateway-list) — Stripe is the primary option, with Apple Pay and Google Pay included; regional gateways are also available.
• Enable the physical payment methods you support: cash, card on delivery, card terminal, bank transfer.
• Decide whether to enable the marketplace wallet for refunds and store credit.
• Set up commission rates, taxes, and charges under Dashboard → Finance → Tax (/configuration/financial/tax/list).

Run a small real payment end to end before launch — it’s the single most common source of go-live surprises.

Details: Payments overview · Gateway setup · Commission & charges

7. Set up delivery and dispatch

Choose how orders get delivered:

• Your own fleet — onboard drivers, then either assign orders manually from the dispatcher panel or enable auto-dispatch to assign the best driver automatically.
• Third-party delivery networks — connect providers like DoorDash Drive, Uber Direct, Shipday, or Nash to handle deliveries without your own fleet. See Delivery networks.
• A mix — many operators use their own fleet for core hours and a network for overflow.

Also confirm pickup and, for restaurants, dine-in options per outlet if you offer them, and set each outlet’s preparation time — it drives both the time customers are quoted and when drivers are called. See Prep time.

7b. Pair any in-store devices

Merchants who want hardware at their counter pair it from Dashboard → Operations → Devices (/configuration/devices/list):

• A self-order kiosk for walk-in customers to order themselves.
• A POS register for counter sales, with a PIN per member of staff.
• A kitchen display in place of a printed ticket rail.
• An in-store tablet as a loyalty counter — it does not take orders.
• A card terminal where the kiosk or register should take cards.

Kiosk and POS are opt-in per account, so enable them in feature settings before minting a device code. See Devices.

8. Place a test order

Before going live, run at least one full order through every flow you plan to offer:

1. Place an order from the customer app (delivery, and pickup if enabled).
2. Accept and progress it from the partner app as the merchant.
3. Assign a driver (manually or via auto-dispatch) and complete the delivery.
4. Verify the customer received status notifications at each step.
5. Test a refund and, if enabled, an order edit or cancellation.
6. Check that the order appears correctly in reports.

Test with real settings

Test using the same payment methods, zones, and outlets you’ll launch with. A test order through a placeholder outlet proves much less than one through a real merchant’s catalog.

9. Go live

• Switch your launch outlets to live, and confirm none is left paused. Note that operating hours do not block ordering — a customer can still order ahead. See Availability.
• Confirm your customer app store listings and web domain are published (your onboarding team coordinates this).
• Brief merchant staff on the partner app — accepting orders, marking them ready, requesting drivers.
• Brief your dispatch/support team on the dispatcher panel and admin dashboard.
• Keep an eye on the first day’s orders from the admin dashboard and reports — Dashboard → Reports (/reports/order-list).

After launch

Once orders are flowing, the growth toolkit is where to look next: coupons, rewards, referrals, and segmented marketing campaigns all help turn first orders into repeat customers.

Related: Zones · Outlets · Gateway setup · Auto-dispatch