Languages & Currencies

The platform is built for global operation: enable the languages your market speaks, translate customer-facing content per language with fallback to your default, and let customers use the app in the language they prefer. Language management lives in your admin dashboard; currency and locale are configured for your market during onboarding.

Where to find it

Dashboard → Settings → Language (/settings/languages/language). You need an admin or co-admin account.

Managing languages

Dashboard → Settings → Language (/settings/languages/language) is where you manage the languages your marketplace supports and the translations behind them:

• Enable the languages you want to offer alongside your default.
• Edit per-app translations — the customer app and the partner app each have their own set of translatable text, so you can localize the customer experience independently of what merchant staff and drivers see.

Your default language is the fallback: wherever a translation is missing, the default-language text shows instead of a blank, so a new language can roll out gradually.

Customer app first, partner app as needed

Translate the customer app first — that’s your market-facing surface. Translate the partner app when your merchants’ staff or drivers work in a different language than your operations team.

Translating catalogs

Catalogs support per-language fields: item names, descriptions, and category names can each carry a translation per enabled language. Merchants (or your team, if you build catalogs centrally) add these while editing the catalog — see Catalog builder.

A workflow that scales across many merchants:

1. Finalize each catalog in your default language first.
2. Enable the additional language under Dashboard → Settings → Language.
3. Translate your highest-volume outlets’ catalogs first — they’re what most customers read.
4. Browse a translated outlet in the customer app end to end before announcing the language.

Currency

Your currency is configured for your marketplace during onboarding, then flows consistently through checkout, receipts, the partner app, settlements, and reports — nothing to maintain day to day. If your market situation changes, talk to your SuperApp account manager rather than changing settings yourself: prices, wallets, settlements, and historical reports all depend on it.

For reporting, there’s a currency-wise breakdown at Dashboard → Reports (/reports/currency-wise) — see Reports.

Timezone and formats

Timezone and locale formats are set up with currency during onboarding. They determine when “today” starts in reports, how scheduled orders display their slots across zones, and how dates and numbers appear on receipts. Multi-timezone operations keep scheduling correct per zone — see Zones.

Locale changes ripple everywhere

Currency and timezone aren’t cosmetic: daily totals, settlement periods, and scheduled order slots all depend on them. That’s why they’re fixed at onboarding instead of being everyday settings.

How customers experience languages

From the customer’s side, language is simple:

• The app follows the customer’s preferred language when it’s one you’ve enabled.
• Anything not yet translated shows in your default language — never a blank or an error.
• Catalog content (item names, descriptions, categories) shows its per-language version where one exists.

That makes partial translation safe to ship: enable the language, translate the high-traffic outlets and app text, and fill in the long tail over time — merchants can translate their own catalogs from the partner app as they go.

Translations are content, not just settings

Treat translated catalogs like the originals: have a native speaker review them, keep item names natural rather than literal, and update translations when the source text changes — an outdated translation is worse than a fallback.

Troubleshooting

Symptom	Try this
Customers see a mix of two languages	Normal during rollout — untranslated content falls back to your default; finish the missing translations
An item shows its default-language name in the new language	Add the per-language name for that item in the catalog — see Catalog builder
Merchant staff see translated text they don’t want	Customer app and partner app translations are separate under Dashboard → Settings → Language — adjust only the partner app set
Prices or dates look wrong for the region	Currency, timezone, and formats are onboarding-level settings — contact your account manager

Checklist for adding a language

• Enable the language under Dashboard → Settings → Language (/settings/languages/language).
• Review customer app translations for that language.
• Translate top outlets’ catalogs (Catalog builder).
• Place a test order in the new language — browsing, checkout, notifications, receipt.

Related: Catalog builder · Launch checklist · Reports · Dashboard navigation map