Commission & Charges

Commission and charges define the financial rules of your marketplace: how much of each order your merchants keep (and you earn), the taxes applied to orders, and the additional charges and payment-method fees that appear on the customer’s bill. All of it is configured under the dashboard’s financial and payment settings and applied automatically — at checkout, in earnings calculations, and in reports — so order totals, merchant earnings, and your accounting always agree.

Where to find it

In your admin dashboard:

• Commission rules: Dashboard → Settings → Financial → Outlet Earnings Setup (/configuration/financial/commission/list)
• Taxes: Dashboard → Settings → Financial → Tax (/configuration/financial/tax/list)
• Charges: Dashboard → Settings → Financial → Charge (/configuration/financial/charge/list)
• Payment-method fees: Dashboard → Settings → Payment → Payment Config (/configuration/payments/payment/list)

Requires an admin login.

The four financial levers

Lever	Who pays	Where it’s configured
Commission	The merchant — deducted from their share of each order	Financial → Outlet Earnings Setup
Tax	The customer — itemized at checkout	Financial → Tax
Charge	The customer — service charge, packaging fee, etc.	Financial → Charge
Payment-method fee	The customer — varies by how they pay	Payment → Payment Config, per method

Commission — Outlet Earnings Setup

Dashboard → Settings → Financial → Outlet Earnings Setup (/configuration/financial/commission/list) defines how each outlet’s earnings are computed per order — i.e. your commission rules. The earnings rules you set here drive the outlet earnings reports and the settlement balances you eventually pay out.

A few principles that keep commission setups manageable:

• Start with one standard rule. A single marketplace-wide rate is easy to explain to merchants and easy to verify in reports. Add exceptions only when a negotiation requires it.
• Per-outlet arrangements are supported. Merchants with negotiated terms can have their own earnings rule, so an anchor merchant’s special deal doesn’t force a marketplace-wide change.
• Verify with a test order. After changing a rule, place a test order at an affected outlet and check the outlet earnings report (/reports/outlet-earnings) reflects the split you expect.

Commission changes apply going forward

Change rules deliberately and tell affected merchants before, not after — their partner app earnings reports will show the new split, and surprises here erode trust faster than the rate itself.

Taxes

Configure the taxes your region requires under Dashboard → Settings → Financial → Tax (/configuration/financial/tax/list); add new entries at /configuration/financial/tax/add/new. Each tax has a customer-facing name, a calculation type (percentage or fixed), the rate or amount, applicability conditions, and a status. Active taxes that match an order are itemized at checkout and on receipts.

Reconcile collected tax with the tax-wise report (/reports/tax-wise).

Charges

Order-level charges — a service charge, packaging fee, or similar — live under Dashboard → Settings → Financial → Charge (/configuration/financial/charge/list), with the same shape as taxes: name, percentage or fixed, amount, conditions, status. Use conditions to scope a charge to the orders it belongs on (for example, a packaging fee that applies to delivery but not dine-in).

Track them with the charge-wise report (/reports/charge-wise).

Customers read these labels

Tax and charge names appear verbatim at checkout. “Service charge (10%)” reads fine; an internal code name doesn’t. Keep labels short, honest, and in your marketplace’s language.

Payment-method fees, cashback, and reward points

Each payment method entry in Dashboard → Settings → Payment → Payment Config (/configuration/payments/payment/list) can carry its own economics:

• Fee — a fixed amount plus a percentage, with an optional maximum cap, added when the customer pays with that method. Commonly used to offset cash-handling or gateway costs.
• Cashback — credit back to the customer for choosing that method; a lever for steering customers toward prepaid orders.
• Reward Points — points earned when paying with that method, feeding your rewards program.

Because these sit on the method entry, you can price methods differently — for example, a small fee on cash on delivery and cashback on wallet payments. Method setup itself is covered in Gateway Setup.

Checking the numbers

Three reports under Dashboard → Reports keep the financial rules honest:

Report	Route	Use it to
Tax-wise	/reports/tax-wise	Reconcile collected tax for filings
Charge-wise	/reports/charge-wise	Confirm charges are applying as intended
Payment-wise	/reports/payment-wise	See volume and totals per payment method, including method fees

Commission outcomes show up in the outlet earnings reports — see Settlements.

Troubleshooting

Symptom	Try this
A tax or charge isn’t appearing at checkout	Check its status is active and its conditions match the test order (order type, amount)
Merchant disputes their earnings on an order	Open /reports/outlet-earnings-list, find the order, and walk through the earnings rule together — the per-order entry shows the split
A method fee isn’t being added	Open the method’s Payment Config entry and confirm the Fee settings and any maximum cap
Totals differ between checkout and reports	Confirm the order wasn’t edited after placement — edits recalculate taxes and charges; see Editing & Refunds

Related: Payments Overview · Settlements · Gateway Setup · Reports