Scheduled Orders

Scheduled orders let customers place an order now for fulfillment later — pre-ordering lunch for a set time, or booking a supermarket delivery slot for the weekend. Scheduled orders appear in the merchant’s upcoming orders view in the partner app and surface into the live queue as the fulfillment time approaches, so preparation starts at the right moment. Customers get the same status updates and tracking as ASAP orders once fulfillment begins.

How it works for the customer

At checkout, the customer chooses a future time slot instead of ordering for right now.
They pay exactly as they would for an immediate order — online, wallet, or a pay-on-arrival method. See Payments overview.
Once the order goes live, they get the same updates and tracking as any other order — ACCEPTED, PROCESSING, READY, then out for delivery or ready to collect.

From the customer’s side a scheduled order feels identical to an ASAP one; the only difference is when fulfillment starts.

How it works for the merchant

The order doesn’t interrupt the live queue the moment it’s placed. It waits in the upcoming orders view, where staff can review what’s coming — items, quantities, slot times — and plan picking, prep, and staffing.
As the slot approaches, the order surfaces into Partner app → Orders → Live Orders like a fresh order: the new-order alert sounds, staff accept it, and it moves through the normal lifecycle.
The date picker at the top of the orders screen lets staff review a specific day’s orders — handy for checking tomorrow’s pre-orders during a quiet stretch.

Scheduling across verticals

Scheduling behaves the same everywhere, but it earns its keep differently per vertical:

Restaurants — pre-ordered lunches, office catering, busy-period smoothing.
Supermarkets and stores — delivery-slot shopping: customers book the slot that suits them, the store picks against a predictable schedule.
Pharmacies and services — collect-at-a-set-time orders, prepared when promised rather than rushed.

Statuses and timing

A scheduled order follows the same statuses as any other order — NEW, ACCEPTED, PROCESSING, READY, then handover. Once live:

Accepting commits the outlet to the customer’s slot, so preparation targets the slot time, not “as fast as possible”.
For delivery, driver assignment works exactly as usual — auto-dispatch, the dispatcher panel, or a delivery network — timed against the slot.

Editing and cancelling scheduled orders

Scheduled orders can be edited or cancelled like any other order, subject to your configured rules:

Edits follow your edit window and role permissions — see Editing & refunds. Advance orders attract changes: the customer who booked Saturday’s grocery slot on Wednesday often remembers two more items on Friday.
Cancellations follow your allowed statuses, reasons, fees, and refund settings — see Cancellations.

Payment

Prepaid scheduled orders are settled at placement — days ahead if need be — so the money side is done before fulfillment starts.
Pay-on-arrival scheduled orders are collected at handover, exactly like their ASAP counterparts.

Notifications

At placement, the customer gets a confirmation that their slot is booked.
Once the order goes live and is accepted, the normal milestone notifications take over — ACCEPTED with the estimated time, READY, out for delivery or ready to collect, completed — per your configured channels. See Communications.
If the order is edited or cancelled before its slot, the customer is told what changed, exactly as with any other order.

Printing

Printing follows acceptance, not placement: with auto-print enabled, receipts and kitchen order tickets (KOTs) print when the merchant taps Accept on the surfaced order — not days earlier when the customer booked the slot. Merchants can also print on demand from the order at any time. See Receipt printing.

Why offer scheduled orders

Capture planned demand — the customer organizing the weekend shop or Friday’s office lunch orders wherever they can lock it in.
Smooth peaks — pre-orders give outlets a head start instead of stacking everything into the same rush.
Predictable operations — slot-based ordering makes picking, prep, and dispatch plannable rather than reactive.

Frequently asked questions

Do scheduled orders look different from normal orders once live? No. Once surfaced, a scheduled order moves through the same statuses and supports the same actions — edit, cancel, driver assignment, printing — as any other order.

Can merchants see scheduled orders before they go live? Yes — the upcoming orders view in the partner app lists everything booked ahead, and the date picker on the orders screen lets staff review a specific day.