Apps Overview

A SuperApp marketplace is a set of applications that share one platform. Each app is built for a specific audience — knowing who uses what makes onboarding your team, your merchants, and your drivers much smoother.

At a glance

App	Who uses it	What they do with it
Customer app (iOS / Android / web)	Your marketplace customers	Browse merchants, place orders, pay, track deliveries, manage wallet and rewards
Partner app (iOS / Android / web)	Merchants (outlet owners and managers) and drivers	Manage live orders and catalogs; receive and complete delivery assignments
Admin panel (web)	You — the operator — and your staff	Configure the marketplace, manage outlets and users, run promotions, view reports
Dispatcher panel	Your dispatch team	Watch live orders and drivers on a map, assign and reassign deliveries
In-store tablet	Merchant locations	In-store customer interactions at the counter

Customer app

Your branded app — the storefront of your marketplace. Customers can:

Browse merchants by business type (restaurants, retail, supermarkets) and by location.
Order for delivery, pickup, or dine-in, immediately or scheduled for later.
Pay online (cards, Apple Pay, Google Pay), with cash or card on delivery, or from their marketplace wallet.
Track orders live, from acceptance through delivery.
Use loyalty features: rewards, memberships, referrals, coupons.

A full walkthrough from the customer’s perspective is in Customer experience.

Partner app

One app, two audiences — what a person sees depends on their role:

For merchants (outlet owners and managers)

Live orders — accept or reject incoming orders, set preparation times, mark orders ready, and request drivers. See Live orders.
Upcoming orders — view scheduled orders ahead of time.
Catalog management — edit items, prices, and availability; disable items that are out of stock.
Customers — view the outlet’s customer list and ordering history.
Earnings and settlements — track sales, earnings reports, and settlement balances.
Receipt printing — print order tickets on supported printers. See Receipt printing.

Outlet owners have full control of their outlet; managers get day-to-day operational access. See Outlets for the role breakdown.

For drivers

Receive delivery assignments (manual or via auto-dispatch).
See order and customer details, navigate to pickup and drop-off.
Update delivery progress so customers and dispatchers see live status.
Track earnings and settlement balances.

Admin panel

The operator’s control room — your admin dashboard. Sign in at its /sign-in page (see Logging in); the sidebar adapts to your role, and every menu is listed in the dashboard navigation map. From the admin panel you (and staff you grant access to) can:

Structure — manage zones, business types, outlets, and franchises.
Approvals — review and approve new outlets and drivers before they go live.
Catalog — build and edit any outlet’s catalog centrally.
Payments & finances — configure gateways, taxes, charges, and commissions; manage settlements and payouts.
Growth — create coupons, voucher campaigns, and marketing campaigns; configure wallet, rewards, memberships, and referrals.
Users & roles — manage admin users, outlet users, and drivers from Dashboard → Settings → Manage User → Users (/configuration/manage-user/users/list). See Users & roles.
Design & branding — banners, app screens, and walkthrough content. See Branding.
Reports — 25+ report types covering orders, customers, outlets, earnings, settlements, and campaign performance. See Reports.

Dispatcher panel

A focused workspace for delivery operations:

Live map of active orders and driver positions.
Manual driver assignment and reassignment.
Monitoring of delivery progress and exceptions.

Dispatchers can run alongside auto-dispatch — automation handles the routine assignments while dispatchers handle exceptions. Details in Dispatcher panel.

In-store tablet

A tablet app for merchant locations that supports in-store customer interactions at the counter, pairing with the merchant’s partner app setup. Details in In-store tablet.

Role	Apps they sign in to
Operator admin / co-admin	Admin panel
Dispatcher manager	Dispatcher panel (within admin tooling)
Outlet owner / outlet manager	Partner app
Franchise owner	Partner app (across their outlets)
Driver	Partner app (driver mode)
Customer	Customer app

Access is role-based throughout — each person sees only the tools and data their role allows. More in Users & roles. The in-store tablet is the one exception: it has no login of its own and pairs with the partner app instead — see In-store tablet.

For how each person signs in for the first time — and what to do about forgotten passwords — see Logging in.